Website Terms and Conditions
Please read these terms and conditions prior to placing your order. By placing an order with chimneyplates.co.uk you agree to the terms and conditions stated.
Any reference to chimneyplates.co.uk/Company/Seller/We/Us shall mean Catterall & Wood Ltd trading as chimneyplates.co.uk, Unit 2, Primrose Bank Mill, Friday Street, Chorley, Lancashire PR6 0AA who sell or supply metal fabricated products in the course of their trade or business.
Any reference to You/Buyer/Purchaser shall mean the person detailed on the sales invoice.
We are suppliers of mainly non-standard items. Therefore by their very nature, the parts we supply may not be a straightforward DIY fit. In some limited cases modifications or adaptations may be required to achieve an acceptable fit. We therefore recommend that parts we supply should be fitted by a suitably qualified person. If you believe the parts supplied to you are not suitable in some way, please contact us immediately and we will endeavour to rectify the problem or replace the parts as soon as physically possible. We are not responsible for any costs incurred if you modify the parts supplied or purchase additional parts from elsewhere.
We are committed to protecting your privacy. We only use the information we collect about you lawfully (in accordance with the Data Protection Act 1998).
These terms and conditions do not affect your statutory rights as a consumer. Transactions are governed by British Law and any dispute in transactions will be settled by British Law.
chimneyplates.co.uk has tried to make the descriptions (including all pictures) of the products as accurate as possible but we are unable to take responsibility for any mistakes or inaccuracies.
chimneyplates.co.uk insures its deliveries where necessary. Please check the delivered products as soon as possible on receipt as we will not cover any subsequent loss or damage.
chimneyplates.co.uk and its staff will provide its services and knowledge with reasonable skill and care but does not give any guarantees, warranties or representations in respect of services or opinions or information.
You will be responsible for any breach of these terms by you and if you use chimneyplates.co.uk in breach of these terms you will be liable to and will reimburse chimneyplates.co.uk for any loss or damage caused as a result.
These terms above shall not limit any rights you might have as a consumer that may not be excluded under applicable law nor shall they exclude or limit chimneyplates.co.uk liability for death or personal injury resulting from its negligence nor any fraudulent representation.
chimneyplates.co.uk will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unforeseen event beyond its reasonable control including without limitation Internet outages, communications outages, fire, flood, war or act of God.
GOODS SPECIALLY ORDERED to customers requirements cannot be returned under any circumstances.
GOODS SPECIALLY ORDERED to customers requirements from suppliers abroad are subject to delivery times and stock situations that we are not liable for, therefore delays may be incurred. Cancellation may result in appropriate handling charges.
The Purchase Contract
Your order represents an offer to us to purchase a product which is accepted by us when we charge your credit card. Any products on the same order which we have not charged for do not form part of that contract. If you make the order over the phone, the acceptance of the contract will also be completed upon charging of the credit card.
Pricing and Availability
The price for each Product is shown on the website and includes V.A.T at 20%.
We always try to make sure that the prices on the chimneyplates.co.uk website are accurate but errors and price fluctuations may occur.
If we discover an error in pricing of the Products in your Order we will inform you as soon as possible using the contact details you supply us with. We will then give you the option of reconfirming your Order at the correct price or cancelling it. (If we are unable to reach you we will treat the Order as cancelled). If an Order is cancelled, any payment made for the Products will be refunded in full.
Prices are quoted on chimneyplates.co.uk website are in UK pounds - outside the UK your credit card company should exchange the amount charged to the currency of your country at the current rate but you may use a "currency converter" to estimate the price in your currency. Please note that the "currency converter" is only a guide and may not accurately reflect current exchange rates. Please note that both charges and refunds are in UK pounds and chimneyplates.co.uk cannot be held responsible for any loss due to exchange rate fluctuations.
chimneyplates.co.uk aims to carry the items that are featured on the website, however some items may become out of stock.
In the event of a delay in your order caused by an item being out of stock or special order, we will contact you by phone to advise you of the estimated delivery time. In the case of special order items, payment for these goods must be made at the time of ordering. Some of our products are made to order and as such carry a greater lead time. Payment for these bespoke items is also taken in full at the time of ordering.
chimneyplates.co.uk may cancel any sale and not supply Products if it is reasonable to do so and may change or discontinue the availability of Products at any time at its sole discretion.
We will not despatch goods or put goods on back order until payment is received in full. Payment can be made by credit/debit card, cheque or bank transfer.