Standard items in stock for delivery will usually be dispatched within one working day
Custom made plates are usually dispatched within 2 working days
Postage is next day to standard mainland areas and is £10 up to 30kg in weight .Some areas ie highlands and islands of scotland are not coverd by the standard postal costs if you are in a non standard area we will inform you as soon as possible with a revised postal charge
Items sent out on Friday will be delivered on monday (excludes bank holidays and christmas time)
Saturday deliveries are available at extra cost please contact us for a quote
If your parcel is over 30 kg in weight or is not in a standard postal area we will inform you as soon as poosible with the extra costs incurred
If any items are out of stock we will inform you as soon as possible
Please leave a mobile number for parcelforce to text you on the day of your delivery
Damages and discrepancies When the package arrives, please check your the contents very carefully once it has been unloaded to ensure that nothing has been damaged during transit before you sign for it. This will usually mean that you have to remove some or all of the packaging to be able to have a good look at it. When you sign for receipt of the delivery please be aware that you are signing to say that the items and all component parts have arrived in good condition. If there is any damage then make sure you sign for the delivery as damaged. Signing for it as unchecked is not sufficient.
If your chimney plate or flue is damaged you can still accept the delivery but you must have signed for it as damaged. Then you will need to let us know within 24 hours. Please also check that all components to flue systems etc have been delivered and any discrepancies must be reported to us within 24 hours.